TERMS & CONDITIONS
Dog & Bone (the provider) offers a service to you (the customer) on the following terms. References to ‘Dog’ are to the Customer’s pet or pets. This agreement is made when signed by the customer and the provider. Both registration and terms of agreement apply to all services provided by Dog & Bone.
Terms of Agreement
- The Provider will walk the Dog described below for not less than the time and on the days
mentioned below from the Customer’s address, unless some other address is shown below.
- The Provider reserves the right to walk other dogs at the same time, but the total number of dogs
walked with one person at one time will not exceed six.
- The Provider will walk the Dog on other occasions by arrangement.
- The Provider will provide this service either personally or by a person appointed by and working
under the Provider’s instructions.
- The Customer will either ensure that access is given to the Provider to collect the Dog from the
agreed address at the agreed times or give the Provider a key to the place where the Dog is kept.
- The Provider will use the key to collect and return the Dog and for no other purpose and will keep it
safe, not let anyone else have it, not copy it and will return it to the Customer on demand.
- The Customer will supply suitable collars or harnesses and leads [and when necessary muzzles]
for the Dog and any coats or other accessories which the Customer wishes to be used. The
Provider will be entitled to refuse to walk the Dog if a suitable collar or harness and lead [and
muzzle] is not provided and to be paid in full as though that walk had taken place.
- The Provider’s charges are at the rates at www.dogandbone.org
- The Customer will inform the Provider fully of any characteristics of the Dog which needs to be
known for handling and care of the Dog.
- The Provider holds insurance in respect of the death, loss or injury to a third person whilst in the
Provider’s care. The client shall provide insurance for injury to their dog whilst in the care of the
provider. The provider shall have no liability to the Customer for any claim in respect of the Dog,
except such claim if any as covered by the insurance and admitted by the insurer.
- The Provider will inform the Customer of any incident or anything which the Provider notices about
the Dog, which as dog owners the Customer ought to know.
- The Provider will keep the Dog/dogs on a lead unless prior arrangement has been made to walk
the dog/dogs off lead whenever out of the house, will take care so far as is practicable both that
the Dog is not a nuisance or danger to any one, or any other animals, and that no harm comes to
- The Provider will supply a plastic bag and use them on all walks to remove the Dog’s faeces and
ensure that Dog does not foul any public or private place.
- The Customer will provide the Provider with details of the Dog’s inoculations and contact details of
its vet. In case of need the Provider is authorised to refer the Dog to the named (or in emergency
any other) vet for advice or treatment at the Customer’s expense. The Customer undertakes to
reimburse to the Provider all expenses incurred under this clause.
- Either party may terminate this notice by not less than one week’s notice to the other at the
address given in this agreement.
- The provider requires 24hr notice of cancellation for clients dog walk. If such notice isn’t given the
provider will charge the client as if the walk has taken place.
The Term of Agreement applies to all services from Dog & Bone.
1.1 We are fully committed to safeguarding the privacy of our website visitors and our service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of [our website visitors and service users]; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can [specify whether you would like to receive direct marketing communications and limit the publication of your information]. You can access the privacy controls via www.dogandbone.org.
1.5 In this policy, “we”, “us” and “our” refer to [Dog & Bone].[ For more information about us, see Section 13.]
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).
HOW WE USE YOUR PERSONAL DATA
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) [in the case of personal data that we did not obtain directly from you, the source and specific categories of that data];
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
3.2 We may process your usage data we hold about you, this is data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is [consent] OR [our legitimate interests, namely monitoring and improving our website and services.
3.3 We may process your account and service data. The account and service data may include your name, email address and contact number. The source of the account data is data you have directly provided to us. When you visit our website or enquire about our services you are providing us personal data to us by filling in text boxes, sending an enquiry form, emailing us directly, texting us or calling us. This information requires a direct action from you. When you voluntarily complete customer surveys, provide feedback, and participate in competitions you are also providing us with your data. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.4 We may process personal information contained in any enquiry you submit to us regarding services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
3.5 We may process information that you provide to us for the purpose of subscribing to our email notifications, new offers, newsletters and services by email and post (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract by filling in the tick box on the sign up forms.
3.6 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
3.7 We may process [any of your personal data identified in this policy] where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.8 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.9 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.10 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
PROVIDING YOUR PERSONAL DATA TO OTHERS
4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.2 We may disclose your personal data to our subcontractors] so that we are able to carry out our services identified at www.dogandbone.org in so far as reasonably necessary.
4.4 Financial transactions relating to services are handled by our payment services providers, www.halifax.co.uk We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at www.halifax.co.uk
4.6 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
RETAINING AND DELETING PERSONAL DATA AND HOW IT IS HELD
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) personal data will be retained for a minimum period of 5 years after the 31 January submission deadline of the relevant tax year and for a maximum period of 7 years following after the 31 January submission deadline of the relevant tax year.
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of personal data will be determined based on what the law requires.
6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.6 Keys – these are stored in a locked box away from the paperwork copies of your personal data.
6.7 Paperwork copies of your personal data. This is kept in a locked cabinet away from your keys.
6.8 Digital copies of your personal data and databases. Is only accessed by a computer which is password protected or mobile phone which is password protected.
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy. Any changes will take immediate effect and it is the responsibility of our clients to read these.
7.3 We will notify you of any significant changes to this policy by email.
8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13 You may exercise any of your rights in relation to your personal data by written notice to us. In addition to the other methods specified in this Section 8.
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
Cookies are a small text files sent by your computer each time you visit our website to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
10.1 To make it easier for you to use carriescanines.co.uk, improve your experience with us or so we can log data relating to the pages you viewed and activities you carried out during your visit.
10.2 These cookies may be “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser deletes them).
10.3 The type of device you’re using to access Dog & Bone and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are. What information we can be provided with depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.
10.4 The data we collect through these cookies is solely for the purpose of improving
our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
COOKIES USED BY OUR SERVICE PROVIDERS
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.
13.1 This website and business is owned and operated by Amy Goddard
13.2 Our registered address is at Apartment 10, George House, Leamington Spa, CV32 4DG.
13.3 Our principal place of business is at [address].
13.4 You can contact us:
(a) by post, to Apartment 10, George House, Leamington Spa, CV32 4DG;
(b) by using our website contact form – ; www.dogandbone.org
(c) by telephone, on 07711053922; or
(d) by email, using firstname.lastname@example.org.
- Direct Debit
- BACS Transfer